Shipping policy
Thank you for shopping with us!
Processing Time
All orders are processed within 1–3 business days after payment has been confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.
Delivery Time
Estimated delivery time is 5–11 business days from the date your order is shipped.
Please note that delivery times are estimates and are not guaranteed.
Shipping Delays
While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:
High order volumes
Courier or logistics delays
Weather conditions
Customs inspections (where applicable)
Public holidays
Incorrect or incomplete shipping information provided by the customer
In such cases, delivery may take longer than the estimated 5–11 business days.
Tracking Orders
Once your order has been shipped, you will receive tracking information (where available) so you can monitor your package's progress.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not responsible for delays or additional costs resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate and assist where possible.
Contact Us at heavenshapewear@gmail.com
If you have any questions regarding your order or shipping, please contact us and we will be happy to assist.
Delivery Estimate: 5–11 business days
Please allow additional time during peak seasons, promotional periods, and unforeseen shipping disruptions.